We cannot help with any password issues. The Jolly Giant QWS3270 application allows a Windows PC to connect to/interact with a Mainframe System. Once you've connected to the host system, any questions /issues need to about the mainframe system should be addressed with their to the System Admin or Tech Support, as the content/security/access/navigation/usage/etc. on their system is their responsibility. The best we can do is direct you to someone who may be able to help you..
Here are helpdesk numbers for commonly used mainframes that our customers connect to:
If you are looking to connect to the North Carolina AOC, call 919-890-2407.
If you are looking to connect to the Texas HHSC, call 512-438-4720.